Below is some important information about your account with us.
Changes to your plan
On 1 October 2025, your natural gas or LPG rates will change.
We try to maintain our prices as much as possible and we’re conscious of rising household costs. These changes reflect an increase in the cost of delivering gas to you.
If you have your electricity and gas with us, you’ll receive our All Energy Discount of 30 cents per day.
How to view your new rates
Your new rates will be available to view on this page from 1 September 2025.
We're here to help
Our Pay it Forward Programme provides support to customers experiencing energy hardship and has helped over 8,000 customers since the Programme launched in 2020. If you’re struggling to pay your bill, please email our Customer Care Team to discuss payment options.