Terms and Conditions

Standard Residential Terms

This Agreement applies to all Just Energy customers and is referred to by the Product Schedule.

 

Product Schedule - Freedom Plan

This Product Schedule applies to all Just Energy customers on our Just Energy Freedom plan.

  

Standard Business Agreement

This Agreement will apply to all existing Just Energy Business customers.

 

Notice of Exemption

Notice of Exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy network area.

 

Website Terms of Use

This Agreement applies to all customers. 

 

 

Are you on the best power plan for you?
Check at billy.govt.nz - a free, independent comparison site.

In an unlikely event that we are unable to resolve your complaint, you can contact Utilities Disputes at udl.co.nz via live chat or call 0800 22 33 40. Utilities Disputes is a free and independent service that sorts complaints about utilities providers.