• MyAccountBanner 1120x354px

Frequently asked Questions

Will my power be turned off when I switch to Just?

No, we will take care of everything for you. Your power will not be switched off as part of this process and you will not be billed twice for the same period.

How can I update my details

You can update your details by calling us completing this form, or by logging into My Account.

Do I have to talk to my old power company if I switch?

There is no need for you to talk to your old power company when you switch over to Just Energy, we will do that for you. Once we inform your current electricity provider that you are switching to Just Energy they are required to complete the switch within 10 days by giving us your final meter read. They will use this final meter read to send you the final bill for your account with them. Your next bill will be from us.

Do you have a low user Tariff?

Yes. If you use less than an average user (less than 667kWh per month), if your network allows low user plans and the property we are supplying is your primary residence (not a holiday home).

What is your schedule of fees?

Fees

Amount

Failure to provide 30 days notice to terminate Agreement - Early Termination Fee. This fee is not applicable to Pulse Energy Legacy Customers. $150.00
Special or Final Read $15.00
Electricity Reconnection $75.00
Electricity Disconnection (per visit) $95.00
Electricity After Hours Reconnection* $125.00
Gas Disconnection or Reconnection $80.00
Gas After Hours Disconnection or Reconnection* $185.00
Gas Same Day Disconnection or Reconnection $130.00
LPG Urgent Delivery Fee $80.00
Debt Administration $25.00
Customer Site Visit $60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test) $95.00
New Connection or Livening $95.00
Capacity Upgrade or Downgrade $140.00
Bill Copy $5.00
Credit Refund (direct credit only. Free on closed Accounts). $15.00
Pricing Plan Change (one free change per annum). $15.00
Residential Bond (special circumstances apply) Up to $150.00
COV (Certificate of Verification) $170.00
Debt Collection All Costs
No Access Fee $25.00
Administration of Arrears Up to $1.15/day

How can I pay?

We have a range of different payment options available to suit you. 

Direct Debit (Recommended)

To set up a direct debit for your account, call us on 0508 587 836

Alternatively you can complete a Direct Debit Application here

Internet Banking

Log into your banks internet banking before your bill is due and pay the amount shown on your bill. 

If Just Energy is not set up as a bill payee, you can set this up with the details below:

Bank account name: Pulse Energy Alliance LP
Account number: 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference number: Use your 10 digit Just Energy consumer number which can be found on the front page of your bill at the top right hand side
Particulars: your initials and surname

NZ Post

Take your bill to any NZ Post Shop, where you can pay by cash, EFTPOS or cheque 

Credit Card

If you would like to make a one off Credit Card payment, please contact our team on 0508 587 836 and have your customer number handy.

You can also automatically pay your bill with your credit card each month. To set this up please complete the Credit Card Payment Authority Form here  and return it to  Just Energy PO Box 10044, Dominion Road Auckland 1446, New Zealand. 

The name that will appear on your statement will be Pulse Energy. 

Service Fees: A credit card surcharge fee will be charged and added to payments by credit card. The credit card surcharge fees are 1.30% for MasterCard and 1.05% for Visa.

 Over the counter at any BNZ Bank

Bank account details

Bank account name: Pulse Energy Alliance LP
Account number: 02-0108-0333798-029

Remember to complete the reference section on the deposit slip using your consumer number 

Cheque / Post

Cheques can be made out to Just Energy and posted along with the remittance slip to  Just Energy, PO Box 10044, Dominion Road, Auckland 1446

 Currency: All currency quoted on this website is NZD$

Medically Dependent or Vulnerable Customers

Just Energy ensures we look after all of our customers.

If you are Medically Dependent on electricity for critical medical support and the disconnection of electricity may result in loss of life or serious harm please let us know immediately.

Click here for Medically Dependent / Vulnerable Customer Form

If you are a Vulnerable Customer and are unable to pay your electricity bills for reasons other than health please contact us to discuss alternative options.

Where can I locate your forms?

To find all the Just Energy forms for Direct Debit, and other payment options please click here.