Just Energy is a trading name of Pulse Utilities New Zealand Limited. Our goal is to become the energy retailer of choice in supplying New Zealanders with a reliable energy supply that is from renewable and sustainable generation sources. In line with this strategy, we purchase energy from small, renewable generation projects throughout New Zealand and match this to our customers' energy consumption. Our aim is to be on the side of our customers, helping them to reduce their power bills.

 

We believe in people.  As we grow, we will strengthen our ties with local communities around New Zealand.

 

Pulse Utilities New Zealand Limited trading as Just Energy
201 Hobson Street, Auckland Central
PO Box 10044, Dominion Road, Auckland 1446, New Zealand
Phone: +64 9 378 9981 or 0508 JUST ENERGY (0508 587 836)  Fax: +64 9 378 4405

How to apply

 

You can apply to become a Just Energy customer by:

 

 

When you apply to become a Just Energy customer, there is the opportunity for you to notify us that you consider you are a Vulnerable Customer or a Medically Dependent Vulnerable Customer.

 

Before accepting you as a customer, we need to check that you meet our acceptance criteria and we may run a credit check. If you are a business customer and wish to look at a fixed price arrangement, a Supply Agreement with us may be a better option for you. Please call us on 0508 JUST ENERGY (0508 587 836) if you wish to discuss this.

 

If your application is accepted, we will then post a welcome pack to you which will include a Contract Summary which will give details of the following:

 

 

Please note that the Contract Summary contains only some terms of this contract. Accordingly you should familarise yourself with all of the terms and conditions set out herein. The following terms and conditions prevail over the Contract Summary provided to you if there is any inconsistency. You will need to confirm your Contract Summary with us before this contract between us is formed. You can do this by:

 

 

 

 

These terms and conditions together with your Contract Summary or Supply Agreement (as applicable) form an entire contract between you and us. How and when this contract is formed and how these terms and conditions apply to you depends upon whether you have joined us through a Contract Summary or by Supply Agreement, which is a specific agreement entered between you and Just Energy.

 

Generally, residential customers join us through a Contract Summary and only businesses with particular energy supply needs join us through a Supply Agreement. However, if you are unsure of which applies to you, please contact us to confirm. In addition, if we have made a promotional offer to you (such as a price guarantee, a credit on your account with us or similar) that applies to your relationship with us as well, in accordance with the specific terms and conditions of that promotional offer.

 

 

Where you have joined us through a Contract Summary, this contract is only formed once the details in the Contract Summary are confirmed by you according to one of the methods described above.

 

 

 

If you have entered a Supply Agreement with us, these terms and conditions still apply to you but in the event of any inconsistency, your Supply Agreement will prevail over these terms and conditions.

 

The contract between us and you is formed when we receive from you your duly executed Supply Agreement.

 

 

 

Once a contract is formed with you in the manner described above, you are liable for the charges for all goods and services that we provide to you in connection with this contract and for making sure that the requirements of this contract are met. All electricity supplied by us to you at your Premises is deemed to be covered by this contract

 

You can also be deemed to be liable under this contract from the date of your occupancy of the Premises or responsibility for the Premises, which may be prior to formation of this contract.

 

 

 

If you move Premises you need to give us 2 weeks' notice so that we can send you a final bill for those Premises. If you would like to continue being a Just Energy customer, we need you to tell us and give us the address of your new Premises. We may require you to re-apply to join us. We will take a final Meter reading from your previous Premises and switch you to Just Energy at your new Premises.

 

Switching to us

 

If you are switching to Just Energy from another Retailer, whether you are staying in the same Premises or moving to new Premises, we will arrange the switch with your existing Retailer. To complete the switch, you must apply to join us as documented in How To Apply and authorise us to act as your agent in connection with the transfer of any key and/or other security information, for your Premises from your existing retailer. The switch may occur within a few days but will occur within a maximum of 6 weeks. The actual date on which the switch occurs will be determined by Just Energy and notified to you.

 

 

 

Any number of people may join as customers under this contract. However, each customer is individually and jointly liable for all money owing to us and all other customer responsibilities while he or she is a customer. Each such customer may exercise all rights under this contract. If one customer under this contract no longer wishes to be a joint customer, we may require the remaining customer/s to enter into a new contract. When you cease to be a joint customer, you are still liable for all customer responsibilities that arose until you ceased to be a joint customer.

 

 

 

Rather than have a person who is named on your account with us (and is jointly and severally liable for the account as provided above), you may nominate a person as an alternative contact to make decisions for you under this contract. This may be helpful if you are a vulnerable customer or otherwise suffer from health or disability issues. However, you are still responsible as a customer and for any acts or omissions made by your alternative contact. You can nominate one or more people as an alternative contact. An alternative contact could be a family member, friend or a social agency. If you are facing disconnection, we will make reasonable endeavours to contact any preferred contact.

 

 

 

To become our customer, we need you to provide us with certain information. We may not be able to process your application if the information is not provided. You must tell us promptly if any of this information changes. Information about you will be held and used by us in accordance with the Privacy Act 1993. Under the Privacy Act, you or any other joint customer under this contract may access and request the correction of any of the information we hold under this contract by contacting us. Our contact details are set out at the top of this document. We may use any information we collect and hold about you for any or all of the following purposes:

 

 

By entering into this contract, you authorise any person to provide us with such information about you as we may require in response to our queries for any of the purposes set out above. If we believe that you are a Vulnerable Customer and, despite our assistance to you, you are unable to make your payments, we may discuss your Account with Work and Income so that they may provide assistance to you. We may record telephone conversations with you. We do this:

 

 

 

 

We will supply electricity to your Premises at quality of service standards that:

 

 

You need to be aware that your supply of electricity may be interrupted or disconnected for a variety of reasons as mentioned in this contract.

 

The services that we will provide to you are the supply of Electricity using your existing Metering Equipment. We have set ourselves the following performance commitments for our customers in supplying these services:

 

Time to receive a response from us if you:

 

 

Our time to correct any errors in your invoice or Meter readings, once notified to us is within 15 Working Days.

 

We will endeavour to send you an invoice based on an actual reading of your Meter every month.

 

For new connections we will endeavour to have the Premises connected and have commenced supply to you within 30 working days of this contract being formed with you. If Lines upgrades or extensions are required before supply can commence, we will agree a timeframe for your new connection with you.

 

We will promptly notify a subcontractor or Distributor (as the case may be) if you notify us of a fault affecting the supply of electricity to you to have this remedied as soon as possible.  Additional fees may be charged if you need a representative outside our normal working hours. We will inform you of any additional fees before sending a representative. If the fault is found to be internal to your Premises you will be charged for the costs involved in repairing the fault. You will not be charged if the fault is found to be on the Network.

 

On-going meter reading occurs with Just Energy conducting meter reads every month.

 

The time to investigate a complaint that you may make to us about our services is 2 Working Days following your notification to us.

 

We will communicate the duration of planned interruptions to your supply by no less than four (4) days notice and we will use reasonable endeavours to ensure that any interruption does not continue after its scheduled duration. Unless you agree otherwise, planned interruptions to your electricity supply will not exceed 60 minutes in total per annum.

 

The Distributor may disconnect a Point of Connection from the Network if a Disconnection Event occurs in relation to that Point of Connection. The Distributor will use all reasonable endeavours to reconnect a Point of Connection disconnected as soon as reasonably practicable once it is satisfied (acting reasonably) that the Disconnection Event has ceased or has been remedied.

 

The Distributor may interrupt or reduce the conveyance of electricity to any Point of Connection if an Interruption Event occurs in relation to that Point of Connection. Where practicable, the Distributor will use reasonable endeavours to ensure that any action it takes pursuant to this paragraph complies: with any industry contingency plan or load shedding guidelines which it has agreed to. The Distributor will use all reasonable endeavours to restore the conveyance of electricity to a Point of Connection where the conveyance has been interrupted or reduced pursuant to this paragraph as soon as reasonably practicable once it is satisfied (acting reasonably) that it is appropriate to do so.

 

Unexpected interruptions to your supply can happen for various reasons. After learning of an unplanned outage on the Network, we will aim to restore your supply as soon as practicable.

 

If you have a controlled load pricing option, i.e. a price plan that allows the Distributor or Just Energy to remotely control the supply of electricity to some or all equipment in your Premises, some of your electrical appliances (e.g. hot water cylinders and night storage heaters) will be switched off from time to time.

 

We will endeavour to ensure that equipment used in the provision of Lines Services for delivery of electricity to you will be monitored and maintained in line with good industry practice prevailing in New Zealand. The Lines company is responsible for maintaining the Lines Services to your property.

 

We may be prevented from meeting our performance commitments due to any act, event, omission or accident beyond our control including, without limitation, an act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, earthquake, lightening, storm, significant Grid, generator or Network failure, your acts or omissions or any defect of abnormal conditions in or about the Premises. In these circumstances, we will meet the performance commitments as soon as reasonably practicable.

 

 

 

If you have entered a Supply Agreement with us, the pricing is stated on that agreement. Otherwise, the energy prices that we charge you will depend upon what pricing plan you are on with us. What plan you are on will be stated on each invoice that we send to you. The current pricing applying to our plans can be viewed here.

 

In addition, we may charge certain other fees based on certain events occurring. Our current schedule of fees can be viewed here.

 

We offer a range of price plans and can help you choose the price plan most appropriate for you. We will advise you of any such additional costs when you choose the price plan. If you become a Just Energy customer, but do not choose a price plan, we will put you on a price plan that we consider most likely meets your needs. You may elect to change your pricing plan at any time by contacting us.

 

Just Energy will provide a low user charge on request. Our contact details are available at the top of this page.

 

If you have chosen the Everyday Saver Plan, you will receive a 10% Prompt Payment Discount.

 

By choosing to sign up for the Everyday Saver Plan, on an 18 month contract with a 15% Prompt Payment Discount, you agree to pay a $95 break fee if you decide to terminate before the contract has expired. For business customers an additional $25 per month will be charged for the remainder of the contract. The contract starts from the date of the switch.

 

The fees you will be charged by us will be set out in your welcome pack which will be sent to you upon joining Just Energy. Our fees may change at any time (irrespective of whether you are on a minimum contract term with us) in the following manner.

 

We may decrease our prices at any time if we can, without the need to give you 30 days notice or any notice at all.

 

We may only increase the price of electricity supplied to you, such as variable electricity prices and/or daily fixed charge prices (but excluding fees for other services provided under this contract) after giving you at least 30 days' notice, unless we have expressly agreed to give you more notice under an alternative pricing plan.

 

Such notice will be communicated to you in the same manner that our invoices are communicated to you and we will explain the reasons for the increase when we give you that notice. We may increase or decrease our other fees and charges (including any applicable third party charges) by posting such change on this website.

 

 

 

We will send you an invoice for your electricity use at least every month unless the price plan you choose provides otherwise.

 

We will charge you according to your price plan together with any relevant fees incurred under our schedule of fees.

 

If your price plan includes fixed charges, we will itemise these separately.

Our invoice may include charges for goods or services you have asked us to provide other than Electricity and Lines services. We will show any of these additional items separately.

 

Our invoice will separately show both the charges for the electrical energy supplied to you and the Distributor's charge for distribution of that electrical energy.

 

Our charges will be based either on an actual meter reading or an estimate of the electricity you use, and your bill will indicate whether it is based on an actual or estimated meter reading. If your bill is based on our estimate of your consumption, you may read your own meter and advise us of your meter reading and we may, at our discretion, accept that reading from you. However, we reserve the right to reject the meter reading you give us if it is not consistent with our records. If we accept the meter reading you give us, we will send you a new bill based on this meter reading, and you agree to pay the amount shown on that new bill.

 

If you are changing energy retailer, we may base our final bill on an estimate of the amount of energy supplied by us and provide this estimated reading to the new retailer as a starting point for their billing.

 

We can send our invoice to you by post or by an email notifying you that it is available online. You will be deemed to have received our invoice 3 days after we post it or the day after we email a notification to you.

 

You must pay our invoices in full by the due date on the invoice. You may not offset any amounts you may owe to us under this contract against an amount that we may owe to you.

 

If you think our invoice has an error, please contact us so we can clarify any issues. Our contact details are set out at the top of this document.

 

If you dispute part (or all) of any invoice, you must still pay the undisputed amounts.

 

We may require you to pay a bond as security for payment. We may use the bond to cover any amount overdue or otherwise owed to us by you. As a condition of our continued supply to you, we may require you to top-up your bond to its previous amount before any deduction was made. The bond will be payable to us at the commencement of this contract or otherwise within thirty (30) days of us giving you a written request to pay a bond.

 

We will hold the bond on trust in a separate account to our trading accounts until it is refunded to you or until it is used to pay any amount overdue or otherwise owing as provided for in these Terms and Conditions.

 

We will refund the bond to you by either crediting your electricity account or sending you a cheque. This will occur:

 

 

No interest will be payable to you on the bond.

 

The bond amount required by Just Energy will not exceed $150.

 

You should choose a payment option that enables you to pay our invoice on time, avoiding unnecessary fees and taking advantage of available discounts.

 

If you have a debt owing to us from a previous Account, we may transfer this debt to a current Account that you hold with us. The amount owing must be paid in accordance with the terms of the previous Account, unless we agree otherwise, but a default in payment may be treated by us as a default under this contract.

 

If you fail to pay our invoice, your electricity supply may be disconnected.

 

If you are having difficulty paying our invoice, please let us know. Our contact details are set out at the top of this page. We have policies in place that may help you manage your payments. Subject to the following terms, payments are due within 21 calendar days of an invoice being sent to you.

 

We prefer customers to pay bills by direct debit authority. If customers choose to pay by any of the following alternative methods an additional administrative cost may be charged.

 

 

If your payment is dishonoured, we may charge you a dishonour fee and require that you pay a bond, if you have not already been required to do so.

 

If our invoice, is incorrect and we under-charged you in error, you are liable for the amount that should have been charged unless we under-charged you in error for more than 2 months, and we could reasonably have been expected to be aware of the error. In that case, we will only recover the amount that should have been charged for the first 2 months we have under-charged you and following that we will only recover the amount that we actually charged, unless you contributed to the error, or could have reasonably been expected to have known about the error.

 

If we send you an invoice that is more than 2 months after the end of the period for which the bill has been issued, you will have at least the length of time covered by the invoice to pay it in regular installments or as otherwise agreed. If an invoice is more than 3 months late, we will negotiate an appropriate discount with you, as long as you pay our other invoices on time. However, the provisions in this paragraph will not apply to the extent you caused, or contributed to, the late invoicing.

 

No interest is payable to you on any amounts overpaid or underpaid in relation to incorrect or late invoices. Except in the case of an invoice based on an estimated reading, if we make an error and charge you an incorrect amount, you are only liable to us for the correct amount.

 

You are responsible for maintaining the meter box and board on which the meters or related equipment are located together with any fuse board, main switch, internal wiring and the wires that connect your Premises to the Network.

 

Provided we are given access to your property where required, we plan to read your meter(s) regularly and at least four times a year. In rural and remote areas, or sites with infrequent energy consumption, your meter(s) may be read less frequently. We will write to you and let you know if we plan to change your meter reading frequency. We may read your meter outside of business hours and on days other than business days.

 

If you are a new customer, we may use the previous final meter reading at the property as your initial meter reading, unless you read the meter and advise us of that meter reading within one business day before using any energy. If your meter reading differs from the previous final meter reading at the property, we may arrange for the meter to be read and we will use that reading as your initial meter reading.

 

You can provide us with your own meter reading by calling us. If we do not accept your reading, we may carry out a special meter reading within five business days. If your reading was accurate, we will not charge you for the cost of the special reading, but if your reading was inaccurate, we may charge you for the cost of the special reading.

 

A meter reading can be provided if you move to new Premises or this contract is terminated. We require a final meter reading of your Premises on the day or before you move to new Premises or before termination of this contract. You must give us 3 Working Days' notice of the date on which the final meter reading will be carried out.

 

We will arrange to have tested any metering equipment on your property that we or you think is faulty. If the testing reveals the metering equipment is not operating within accepted industry standards, and the fault was not caused or contributed to by you, we will:

 

 

If you request a meter test, we may charge you for the cost of the meter testing if the metering equipment is found to be measuring the supply of energy within accepted industry standards. We will tell you the cost before undertaking the test.

 

Tampering with a meter is dangerous and is a criminal offence. You must take all reasonable steps to ensure no-one tampers or interferes with your metering equipment, and you must tell us immediately if you become aware there may be a problem with your metering equipment, for example, if your bill is unusually low or the meter has stopped.

 

You must pay for the electricity that we estimate you would have used while your metering equipment was not reading correctly if:

 

 

We may also:

 

 

You need to advise us immediately if you’ve moved into a property where you suspect the metering equipment has been tampered with, or meter seals have been broken. Please tell us straight away if you move into a new property and suspect the meter has been tampered with.

 

 

 

We or the Distributor (or our respective agents and subcontractors) may need access to your Premises to:

 

 

When access to your Premises is required, you must provide us and the Distributor (or our respective agents and subcontractors) with access:

 

 

Situations where immediate access may be required include:

 

 

You should refuse access to anyone who refuses to show appropriate identification and inform us immediately.

 

If any equipment relating to your electricity supply is located behind a locked door or gate, you will need to arrange for us or the Distributor (or our respective agents and subcontractors) to gain access. If we require a key or other means of access to your Premises, it will be held, transferred or disposed of by us in a responsible manner.

 

If you refuse to provide or you obstruct access as required by us or the Distributor (or our respective agents and subcontractors) we may charge you fees for any costs incurred to gain access to your Premises for any of the above situations.

 

If we or the Distributor reasonably believe that there is immediate danger to persons or Premises, we or the Distributor (or our respective agents and subcontractors) may take reasonable steps to gain access without your permission.

 

 

 

Your responsibility for maintenance covers all of the equipment between your Premises and your connection to the Network. If you are uncertain where your Point of Connection to the Network is, please contact us. Our contact details are provided at the top of this page.

 

You must not send signals or other communications through the Network.

 

If you wish to generate electricity at your Premises and it is possible to send it into the Network, you must obtain Just Energy and your Distributor’s prior consent. A separate agreement will set out the circumstances in which you may be able to obtain payment or a credit for electricity you send into the Network. This facility is not currently available but may be in the future.

 

You must ensure that the way you use electricity at your Premises does not interfere with the quality of the electricity supplied to others or interfere with the Network. If it does, you must stop the interference as soon as you become aware of it. You will also be deemed to be in breach of this contract if you have become aware of the interference and did not stop it. In particular:

 

 

We may disconnect supply for safety reasons if trees, vegetation or other obstacles at your Premises are not kept clear of Lines and related equipment. Your obligations in relation to keeping Lines clear are:

 

 

 

 

The Lines that supply electricity to your Premises and the Grid are live. If you touch them or the bare conductors that connect them to the house, you may be seriously injured or killed. Before you do any work near Lines, arrange with your Distributor to identify any problems or disconnect the supply. You should contact Transpower before doing any work near the Grid.

 

For your own safety, we suggest that you contact a professional tree trimmer before attempting to remove tree branches and vegetation from or near Lines and related equipment.

 

For more information on electrical safety matters, contact the Energy Safety Service www.ess.govt.nz

 

The equipment used to supply electricity to you has a limited capacity. You must inform us if you expect to substantially increase the amount of electricity you use (e.g. if you plan to install a spa pool or other equipment which uses a significant amount of electricity).

 

Surges or spikes are momentary fluctuations in voltage or frequency and are not treated as interruptions. We strongly recommend that you install Surge Protection Devices for sensitive equipment like computers, microwaves, video recorders, televisions and other electronic devices. Contact your electrician or manufacturer for information about how to guard against surges, spikes and other fluctuations.

 

We also recommend that you consider taking out insurance against surges, spikes and other fluctuations or interruptions in electricity supply.

 

Only a Qualified person may connect, disconnect, or reconnect your Premises to the Network.

 

If you are making a new connection or asking for a reconnection after 6 months or more of being disconnected, you need to obtain the appropriate certification from a licensed electrical inspector or other approved service providers. You must pay any costs associated with certification. Please call us if you would like any advice. Our contact details are set out at the top of this document.

 

If you would like your Premises to be permanently disconnected, you must give us at least 4 Working Days' notice prior to the date on which you wish to be disconnected and allow us access to your Premises.

 

If you would like your Premises to be temporarily disconnected (for example to allow you to carry out building work or maintenance to the Premises), you must give us at least 2 Working Days' notice of the date on which you wish to be disconnected and reconnected and pay any costs associated with the temporary disconnection and reconnection.

 

Please contact us or the Distributor if you become aware that any equipment relating to your electricity supply is defective, damaged or causing a hazard. Our contact details are set out at the top of this document.  If you do not know how to contact your Distributor, please ask us.

 

You are responsible for maintaining your Customer Service Lines. Please contact us if your Customer Service Lines need to be repaired as we may be willing to provide this service. If we agree to repair your Customer Service Lines, we will be entitled to charge for this service and we will advise you of the cost involved before we carry out the repair.

 

Please contact us before you demolish or remove any buildings on your Premises, so we can permanently disconnect the power supply from those buildings. Our contact details are set at the top of this document.

 

 

 

Your supply may be interrupted by us or the Distributor:

 

 

Before we or the Distributor interrupt your supply for any of these reasons we or your Distributor will give you at least 4 Days' notice of the time and expected duration of the outage. In the case of any interruption, we will notify you as soon as reasonably practicable of the time and expected duration of the interruption.

 

You may be disconnected if you do not pay in full by the due date any amounts you owe us in relation to this contract. This applies to any of our invoices. Our right to disconnect you is limited as follows:

 

 

Vulnerable customers will have a customised agreement with us in regard to disconnection which will apply in precedence to the above terms.

 

You may be disconnected by Just Energy or the Distributor in the following circumstances:

 

 

Except in the case of agreed or emergency disconnections, we will provide for:

 

 

We will take all reasonable steps to ensure that you actually receive a final warning for disconnection. Any warning or notice of disconnection will include information about:

 

 

Our charges relating to disconnections and reconnections are set out in our fee schedule which can be viewed [here].

 

You will be charged a fee in relation to any temporary disconnection and/or reconnection that you request.

 

Before we reconnect you, we may require you to:

 

 

Once you have satisfied the requirements for reconnection we will restore your electricity supply as soon as reasonably practicable.

 

Your well-being is important to Just Energy. Please advise us if disconnection presents a clear threat to the health or well-being of you or a member of your household. Our contact details are set out at the top of this page. We will meet the requirements of the ‘Guidelines on arrangements to assist low income and vulnerable consumers’

 

 

 

The Consumer Guarantees Act 1993 (CGA) will apply only if you buy electricity or electricity supply services for personal, domestic or household use. Accordingly it will not apply if you are buying electricity or electricity supply services for use in trade or a manufacturing or production process. The CGA applies to both electricity Retailers and Distributors.

 

The CGA gives you the benefit of various guarantees, including:

 

 

If we breach any of these guarantees, your rights of redress are set out in the CGA.

 

 

 

A notice from us to you may be:

 

 

To ensure you receive the notices we send please update us with your contact details should they change.

 

 

 

This contract may be terminated:

 

 

On or before termination:

 

 

Your responsibilities under this contract that are intended to apply after this contract has been terminated will continue until their purpose is served. Some examples include your obligation to pay all amounts you owe us and provide access for us or the Distributor to remove equipment related to the supply of electricity.

 

Our responsibilities under this contract that are expressly intended to apply after this contract has been terminated will continue until their purpose is served. Some examples include our obligation:

 

 

 

 

We have an agreement with the Distributor to distribute electricity across its Network to your Premises. The Distributor has ownership of the Network and owns, operates and maintains most of the Lines and related equipment in your area up to the point where your Premises connect to its Network.

 

We are responsible for making sure that your Distributor meets its obligations in distributing electricity to your Premises. The rights of the Distributor under this contract are for the benefit of and enforceable by the Distributor in accordance with the Contracts (Privacy) Act 1982.

 

If you have a problem with your Lines or related equipment, please contact us. Our contact details are set out at the top of this document.

 

 

 

Just Energy is committed to giving you the best possible service. If something is not right, please call us on 0508 JUST ENERGY (0508 587 836). We will do our best to put it right as quickly as possible.

 

If you remain dissatisfied, please contact our Customer Service Manager by phone, fax or email. Our contact details are set out at the top of this document.

 

You will be treated courteously and with respect. Our Customer Service Team is trained in dealing with complaints. Our staff will acknowledge your complaint within 2 Working Days (excluding time for delivery) and inform you of the steps to be taken to reach a resolution. In some cases, we may ask you to put your complaint in writing to help us resolve your complaint more effectively.

 

Our complaints resolution process is free and we are committed to delivering fair and effective outcomes in good faith.

 

We aim to meet the standards required by the Electricity and Gas Complaints Commissioner Scheme, the free and independent dispute resolution service, of which we are a member.

 

You may refer your dispute to the Electricity and Gas Complaints Commissioner (whose contact details are below), if: 

 

 

Electricity and gas Complaints Commission
Freepost 192682
Lambton Quay
Wellington 6145
Freephone: 0800 22 33 40
Email: info@egcomplaints.co.nz
Website: www.egcomplaints.co.nz

 

 

 

 

 

 

Subject to the maximum amounts set out below, any liability we have to you, in contract or tort, is limited to physical damage to property, where it can be shown that we have been negligent and the amount and nature of the damage was reasonably foreseeable.

 

We will not, in any event, be liable to you or anyone else for any indirect or consequential losses, or loss of profits or other similar losses, or arising from a circumstance beyond our control (a ‘force majeure event’ – see the definition of this below).

 

If we are liable to you, the maximum amount we will be required to pay to you for damage to your property for any event or related series of events is $10,000. We may choose to repair or replace any damaged property up to the same maximum amount, instead of paying cash.

 

Without limiting the above, we or the Distributor will not be responsible for:

 

 

If you wish to seek compensation for loss or damage, you will need to write to us within 21 days of the event occurring. If you haven’t written to us within 21 days to advise us of a possible claim, we will not cover any loss of, or damage to, your property.

 

The limitations of liability set out in this section or elsewhere in this contract extend to our employees, agents, sub-contractors and the Distributor for the purposes of the Contracts (Privity) Act 1982. The other provisions in this agreement that refer to the Distributor are intended to be for the benefit of, and are enforceable by, the Distributor under the Contracts (Privity) Act 1982.

 

As a residential customer, nothing in this contract excludes any rights or remedies you have under the Consumer Guarantees Act 1993 unless you are purchasing energy from us for the purposes of a business.

 

If you believe that the Distributor has caused you loss or damage, you may wish to advise us. We may, at our sole discretion, seek to try to recover from the Distributor the amount of any loss or damage you claim to have suffered. If we recover anything from the Distributor we will pass through to you the amount so recovered (less our reasonable costs of recovering such amount) that is applicable to you. If the amount we recover from the Distributor relates to more than one customer, we will distribute the amount recovered (less our reasonable costs of recovering such amount) in proportion to each customer’s identified loss. Other than passing on such amount, we will have no liability to you in respect of any acts or omissions by the Distributor.

 

If you on-sell energy to another person, you need to advise us, and special terms and conditions will apply. In these circumstances, the Distributor’s obligations are excluded to the maximum extent permitted by law.

 

Except as expressly set out in this contract, our liability and the liability of the Distributor, including any liability in tort (including negligence), contract, breach of statutory duty, equity or otherwise is excluded to the maximum extent permitted by law.

 

 

 

A force majeure event includes, but is not limited to:

 

 

Following a force majeure event, we will try to restore services to you as soon as reasonably practicable.

 

 

 

Account means your customer account with us for the provision of electricity or electricity supply services in respect of your Premises.

 

Appliance means any appliance that uses or is designed or intended to use electricity whether or not it also uses or is designed or intended to use any other form of energy.

 

Authorised Tradesperson means any person who is authorised under the Electricity Act 1992 to do prescribed electrical work.

 

Bond means a sum of money we collect from you and hold as security against non-payment by you of our invoices.

 

Code means the Electricity Consumer Code of Practice which comprises Schedule C of the constitution for the Electricity and Gas Complaints Commissioner Scheme.

 

Contract Summary means the summary of contractual terms sent to you by Just Energy as described in these terms and conditions and includes your completed application form to join Just Energy.

 

Customer Service Lines means those lines that convey electricity between your Point of Connection and your Premises.

 

Distributor means a person who supplies Line Services to any other person or persons (and includes the Distributor’s representatives or contractors).

 

Electricity Commission means the body continued under subpart 1 of Part 15 of the Electricity Act 1992.

 

Electricity and Gas Complaints Commissioner Scheme means the Scheme set up under the Office of the Electricity and Gas Complaints Commissioner to provide a free and independent dispute resolution service for complainants that is binding on its members.

 

Electricity Governance Regulations and Rules means the Electricity Governance Regulations 2003, and any other regulations made pursuant to subpart 2 of part 14 of the Electricity Act 1992, and the rules called the Electricity Governance Rules made by the Minister of Energy under section 172H of the Electricity Act 1992 by notice published in the Gazette, as may be amended from time to time.

 

Grid means the assets used or owned by Transpower for the purpose of conveying electricity.

 

Lines means works that are used or intended to be used for the conveyance of electricity and includes Customer Service Lines.

 

Lines Services means:

 

a. the provision and maintenance of works for the conveyance of electricity; and

b. the operation of such works, including the control of voltage.

 

Meter means a meter that measures the electricity used and includes all associated wiring and equipment.

 

Meter Data Logger means a device that reads meters every half hour and facilitates a number of value added services.

 

Network means Lines (other than Customer Service Lines), equipment and plant that is used to convey electricity between the Grid and your Point of Connection.

 

Office of the Electricity and Gas Complaints Commissioner means the body that provides an independent overview of the Electricity and Gas Complaints Commissioner Scheme.

 

Point of Connection means a point where electricity may flow to or from your Premises.

 

Premises means the site to which electricity is supplied or is to be supplied to a consumer.

 

Public Holidays means Christmas Day, Boxing Day, New Year’s Day, 2 January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, the Sovereign’s birthday and Labour Day.

 

Just Energy means Pulse Utilities New Zealand Limited trading as Just Energy.

 

Qualified means legally qualified and also authorised by the Distributor.

 

Retailer means a person who supplies electricity to another person for any purpose other than for resupply by the other person (and includes us or another retailer and any representatives or contractors of a retailer).

 

Supply Agreement means any specific written agreement entered between you and Just Energy that is signed by both you and Just Energy and relates to the supply of energy to you by Just Energy and is not a Contract Summary. This includes a Fixed Energy Price Agreement.

 

Surge Protection Device means a device designed to protect electrical equipment from voltage surges.

 

Transpower means Transpower New Zealand Limited or any subsidiary of or successor to that company.

 

We, us, our means Pulse Utilities New Zealand Limited trading as Just Energy (and includes our representatives or contractors).

 

Working Day means any day of the week other than Saturday, Sunday, and Public Holidays.

 

You, your means you; a person who is supplied or who applies to be supplied with electricity by Just Energy and, if more than one person is supplied with electricity by Just Energy, means those people.