Just Energy is New Zealand’s fastest growing independently owned power retailer. We are proudly majority owned by Buller Electricity on the West Coast. We are responsible for the supplying of electricity to our customer’s homes and businesses in many parts of New Zealand and provide them with competitively priced electricity supply coupled with full value service.

Check out our contact us page.

No, not at the moment. You can still switch to Just Energy for your electricity supply and keep your gas with your existing gas supplier.

In most areas, we have a minimum of two pricing plans. The Low User plan is ideal for single or frugal power-users, for those that consume less than 667kWh a month. The Standard User plan is for those that consume more than 667kWh a month. If you are on the wrong plan, let us know and we will change the plan once for free, if we need to change it again within a 12month period then there is a small fee of $15.00 per change.

Yes, we have two different prompt payment discounts. We offer a 20% prompt payment discount with our Everyday Saver plan. We also offer a 22% prompt payment discount if you sign up on the Everyday Saver plan for 18 months. There is a $95 break fee if you decide to terminate before the contract has expired. There is an additional $25 for every month outstanding on commercial accounts.

Yes. If you use less than an average user (less than 667kWh per month), if your network allows low user plans and the property we are supplying is your primary residence (not a holiday home).

The cost of power will differ depending on where you live, your metering set-up and how much the lines company in your area charges. We split out the charges on your statement so that you can see what you are charged. If you have more than one meter, you will generally have cheaper power prices as multiple meter set up usually means your lines company is able to control the power flow to your electric water heating during periods of peak demand on their network. The lines companies usually charge a lower rate on supply that they can control and we pass these savings on to you.

This is dependent on the amount of power you use, the area you are in and your current plan. Rather than throwing numbers around, feel free to jump onto the consumer website called: www.powerswitch.co.nz use your latest invoice and see who has the most competitive rates.

Yes, of course. If you’re due for a rebate from your lines company, they’ll advise us of the correct amount and, depending on their instructions, we’ll apply this to your account or pay it back to you.

No it doesn’t, unless your property doesn’t have an electrical supply and requires reconnection or connection to the electricity network (in this case, special fees will apply and we will advise you of them before you incur them).

Please click here or go to our website for a full list of our service fees.

Please visit our services map by clicking here. If the area you live is lit up in blue then we are available in your area – welcome aboard.

Yes, but it depends on the size of your business. Currently, Just Energy is only accepting small and medium businesses. However, please send your details to us through our business sign up page and one of our team will get back to you as soon as they can with a quote for your business.
The business sign up page can be found here.

Yes, you are able to switch to Just Energy if you have more than one meter

Whilst, we hope to service pre-pay meters in the future, at this point of time we can only service meters that are on-going or “glo-bug” meters.

Yes, you can. Just give us a call on 0508 587 836 and let us know where you are moving to and we will make sure we have the power ready when you get there. Don’t worry if the power is with another company when you get there, we can simply change it to Just Energy for you.

Yes, you are able to switch to Just Energy if you have been disconnected or there is no power supply to your house. We can arrange for your power to be connected, but a reconnection fee will be charged. Please see our Schedule of Fees here.

However, if you have been disconnected because you have not paid your current retailer we will require that you settle your account with them first and you will also need to pass our credit approval process before we will reconnect your power.

We currently do not supply gas. You can still switch to Just Energy for electricity and remain with your current supplier for gas.

Yes you can, if you currently have dual gas and electricity supply from the same power company you can switch just your electricity supply over to Just Energy and remain with your current power supplier for gas. You don’t need to do anything differently when you fill in the application form to switch to Just Energy.

A bond between $100-$150 may be charged to your first invoice, this is held separately and will be returned if you move out and all invoices are paid or 12months have passed since paying that bond and your account is up to date. You may incur a charge when signing up with Just Energy if the property doesn’t have an electricity supply and requires us to organise reconnection or connection to the electricity network. Any charges will be advised prior to being put on your account. Your previous supplier might charge you for a final meter read in some circumstances however, you will need to check with them.

You can sign up online through our website or by giving our call centre a call on 0508 JUST ENERGY (0508 587 836) and we will take care of the rest, including contacting your old supplier. Click here to go to our online application form.

It will only take you a few minutes to sign up online. To help speed up the switching process you can give us your ICP number (you can find this on any of your current power bills).

Each property has a unique ICP number which identifies it on the New Zealand electricity network. You can find this number on your current power bill normally located under your invoice number. It is 15 digits long; these are mostly numbers with a few letters at the end.

There is no need for you to talk to your old power company when you switch over to Just Energy, we will do that for you. Once we inform your current electricity provider that you are switching to Just Energy they are obliged to complete your switch within 28 days by giving us your final meter read. They will use this final meter read to send you the final bill for your account with them.

No. However, Direct debit is a convenient way to pay your bill and if you like we can set it up for you at the same time as you complete the switch to us. As long as you ensure that you have sufficient funds in your bank account, your account gets paid automatically on the due date – ensuring that you will never miss out on your prompt payment discount. If you would like to give direct debit a go, please find a copy of our direct debit authority here. A direct debit can be set up on either your bank account number or on your credit card. For your convenience, we can setup direct debits on your bank account over the phone, just give us a call.

After receiving and processing your direct debit authorisation, your future statements will show that payment will be by direct debit (written on the payment section of your invoice), this means that on the due date Just Energy will deduct only the prompt payment amount from your bank account. As long as there are sufficient cleared funds in your bank account your prompt payment discount will be applied automatically – meaning you don’t have to do anything. Please note that if you choose to set up a fixed value direct debit, rather than one that pays your bill in full on the due date, then it is your responsibility to ensure that the value of the direct debit payments is enough to cover the value due on your statement, otherwise you may miss out on the prompt payment discount.

There is a 10 working day switching timeframe if the property was with another electricity retailer, so if you change your mind, simply contact us and we will arrange for the property to switch back to your previous provider.

Give us a call on 0508 JUST ENERGY (0508 587 836) anytime for assistance with switching.

It is very rare for your power to be cut off during the 10 day switch process. Switching to Just Energy only involves the transfer of information. We won’t be touching any equipment affecting your supply.

We will send out a welcome pack within two weeks of receiving your request to switch to us with some useful information about Just Energy. During these two weeks, we will be asking your previous provider for your file so don’t be surprised if you receive a phone call from your previous power company trying to convince you not to leave. If you don’t receive your welcome pack please feel free to give us a call on 0508 JUST ENERGY (0508 587 836).

We have two price plans at the moment. The Everyday Saver Plan with a 10% Prompt Payment Discount or15% Prompt Payment Discount on an 18 month contract. Please note that if you decide to sign up for the 18 month contract with the 15% Prompt Payment Discount you agree to pay a $95 break fee if you decide to terminate the contract before it has expired. Business customers who sign up for the Everyday Saver with a 15% Prompt Payment Discount agree to pay an additional $25 per month remaining in the contract if you decide to terminate before the contract expires. If you do not want to sign up for a contract you are welcome to join us on the Everyday Saver Plan with a 10% Prompt Payment Discount with no contract.

Effective from 1 April when the new rates apply, we will automatically:
• double our normal prompt payment discount to 20% for customers who pay on time
• increase our premium loyalty discount to 22% for customers on our 18-month contract

You can move to Just Energy online or if you would prefer you can give our customer services a call on 0508 JUST ENERGY (0508 587 836) and they can sign you up over the phone.

You can register your interest on our Business page here, our business team will get back to you with more details about switching your business over to Just Energy. Alternatively, you can give us a call on 0508 JUST ENERGY (0508 587 836) and you will be directed to our business sales team who can provide you with more information.

Call us and we will note it on your account. Should the previous read be estimated we may require a contractor to come out and read it to ensure that your account is correct prior to handing the file over to another retailer.

If the previous occupier or electricity supplier has left the power on at your new house, Just Energy will switch over your power on the move-in date you have provided us. Check the main switch to see if power is still on, if the property has been vacant for a while the previous retailer may have arranged for it to be switched off and we can arrange for power within 4-6hours usually after contacting us. For health and safety reasons, we do require someone to be on the property when our contractor arrives.

You may firstly want to check if the power is turned off at the main switch. If you do not know where this is or do not feel confident doing this yourself just give us a call on 0508 JUST ENERGY (0508 587 836) and we will help you organise the supply of power to your new home. We can arrange for power within 4-6hours usually after contacting us and a reconnection fee will be added to your first invoice (see our Fees and charges here) if the property has been vacant for a while or if the property was disconnected for some reason.

Yes we do send out paper bills in the mail. However, if you would like to receive your bill online and via email you are able to sign up for Online Billing once you have received your first bill or welcome pack. You will need your Consumer Number and your Account Number, as well as an e-mail address to complete the registration. Your Consumer Number appears on the front of your Statement in the column on the right. You can find your Account Number in the top left corner on the second page of your Statement. If you are having trouble registering please feel free to contact us on 0508 JUST ENERGY (0508 587 836).

If you would like to sign up for online billing please click here.

We pride ourselves on being transparent, so your charges are broken down to show you exactly who is charging you and for what reason. Please click here to see an example bill with detailed explanations of each charge. Alternatively, you can call us on 0508 587 836 and we would be happy to explain the invoice for you.

Yes you can sign up to receive your bills via email and view your bills online after you have received your first bill or welcome pack. You will need your Consumer Number and your Account Number, as well as an e-mail address to complete the registration. Your Consumer Number appears on the front of your Statement in the column on the right. You can find your Account Number in the top left corner on the second page of your Statement. If you are having trouble registering please feel free to contact us on 0508 JUST ENERGY (0508 587 836).

If you would like to continue receiving your paper bills in the mail, then please be sure to untick the ‘Send my bills to my email address’ option and update in the ‘Change my details’ area.

If you would like to continue receiving your paper bills in the mail, then please be sure to untick the ‘Send my bills to my email address’ option and update in the ‘Change my details’ area.

Click here to be taken to the Online Billing Registry. You will need your Consumer Number and your Account Number, as well as an e-mail address to complete the registration. Your Consumer Number appears on the front of your Statement in the column on the right. You can find your Account Number in the top left corner on the second page of your Statement. If you are having trouble registering please feel free to contact us on 0508 JUST ENERGY (0508 587 836).

You can simply log onto your online Saber account and go to ‘Update my details’ and update your email address.

Because it is based on you and your email address, as long as you are still with us in your new property, we can add your new property on and you will receive notification when your invoice is ready as usual.

Give us a call and we will do this for you immediately.

No, there is no charge for receiving our online services.

Sometimes, your spam filter may capture our e-mail, so please ensure that you have added our email address to your contacts list. Check your junk folder or give us a call so that we can check it has been sent.

No it will not affect your payment method. You can continue to pay your bills in any way you prefer. To find out the different payment options we offer head to http://www.justenergy.co.nz/content/bill-payment-options

One added advantage of the online billing is that you will also have secure access to pay your bill online by credit card if you would like. There is a credit card surcharge if you pay by credit card. The surcharge fees are 1.30% for MasterCard and 1.05% for Visa. This is simply what we are being charged by the bank to process the credit card transaction.

You will still be able to access all of your invoices anytime through our online billing registry here.

If you think your bill is too high then follow these simple checks to identify the possible cause.

Is your hot water cylinder overflow leaking?
Has the thermostat on your hot water cylinder been turned up?
Do you have new appliances such as a clothes drier, heater, electric blankets, spa pool?
Has the weather/season been unusually hot or cold as this can lead to heating and air conditioning usage.
Have you had more people residing at home or a new addition to the household?

All these factors can make an impact on your bill. Your local plumber can check out your hot water flow and water cylinder.

If you are still at a loss to identify the reason for your high bill then please call 0508 JUST ENERGY (0508 587 836) Monday to Friday 8am to 6pm and our Customer Service Team can check on the readings taken.

We have a variety of payment options. These include:

• Credit Card
• Direct debit
• Internet/phone banking
• Over the counter
• Cheque (in most cases)

To find out more detailed information about the different payment options we offer click here.

There are two ways to set up a direct debit with us. You can do it over the phone with our customer services centre by calling 0508 587 836 or you can download a copy of the direct debit authority here and send us back the completed form to Just Energy, PO Box 10044 Dominion Road, Auckland 1446, New Zealand.

Absolutely, if you are a business or using a credit card you will need to fill out a new form, however if you are a residential customer paying by bank account, we can change this over the phone for you.

Yes you can, when you fill out a direct debit form there is a section available for you to complete which asks if you would like to pay the invoice in full on the due date or pay a fixed amount at regular intervals. If you select to pay a fixed amount you can choose the payment day, payment frequency and payment amount. Please note that if you choose to set up a fixed value direct debit, rather than one that pays your bill in full on the due date, then it is your responsibility to ensure that the value of the direct debit payments is enough to cover the value due on your statement, otherwise you may miss out on the prompt payment discount.

Yes. If you would like to make a one-off payment by credit card please phone our contact centre toll free on 0508 587 836 and they will take care of this over the phone for you. All you will need is your customer number and your Visa or MasterCard number handy. One-off payments can also be made in our secure ‘Online Billing Registry’. There is a credit card surcharge if you pay by credit card. The surcharge fees are 1.30% for MasterCard and 1.05% for Visa. This is simply what we are being charged by the bank to process the credit card transaction.

If you would like to set up your credit card to automatically pay your bill on the due date each month please print, complete and post this Credit Card Payment Authority Form to Just Energy PO Box 10044, Dominion Road, Auckland 1446, New Zealand. Please note that you will only need to fill out your Just Energy account details and Section 2 – Credit Card Authority. There is a credit card surcharge if you pay by credit card. The surcharge fees are 1.30% for MasterCard and 1.05% for Visa. This is simply what we are being charged by the bank to process the credit card transaction.

Yes, there is a credit card surcharge if you pay by credit card. The surcharge fees are 1.30% for MasterCard and 1.05% for Visa. This is simply what we are being charged by the bank to process the credit card transaction.

We are the same as other retailers and we will not consider cutting your power off unless you have overdue payments and we have attempted to contact you through all possible means to us.

More detailed information about reasons for disconnection is available in our terms and conditions here.

It is important that you let us know if you, or someone living with you, is dependent on electricity for critical medial support and loss of electricity may result in loss of life or serious harm, please let us know immediately by calling our Customer Services Team toll free on 0508 587 836. We will place you on our Medically Dependent Register. We will ask you to provide a copy of the Notice of Potential Medically Dependent Consumer Status that your District Health Board issues when they prescribe or supply critical electrical medical equipment.

Just Energy is committed to giving you the best possible service. If something is not right, please send us an email by clicking here and we will do our best to put it right as quickly as possible by providing the following process:
2 days to acknowledge your complaint
7 days to respond and contact you for further information if needed
20 days to resolve your complaint.

If we are unable to resolve your complaint you may lodge a formal complaint to the Electricity and Gas Complains Commission. Please follow instructions on the link below.
http://www.justenergy.co.nz/content/terms-and-conditions#Complaints

If you are finding it difficult to pay your bill, we are more than happy to help you by setting up a repayment plan or by providing you with information to other social service social service agencies.

Despite which electricity retailer you might be signed up to, your power is purchased from the New Zealand Electricity Market (NZEM) and comes from the national grid which transmits power from various generators around the country. It is impossible to tell which source of generations your electricity has come from.

You will first need to check if there is an emergency or an area outage for maintenance. This could mean things like a live wire that needs immediate attention. Do not touch anything if you are in doubt and give us a call on 0508 587 836 and press 1 for faults. We’ll get the Network Company on the problem straight away.

Check if the houses around you have their power out too. If you think your place is the only one affected please give us a call on 0508 587 836 and we will coordinate with the Network Company and get a fault person to your property as fast as we can. If other houses look like their power is out also, try and give it an hour or two before contacting us. It is likely that someone will already be onto it and It may just be a matter of time before the problem is solved and the power back on.

If you find any faults or problems regarding power or meters, we have added the best number to call on your invoice (first page on the right, just above the payment slip cut off). Please click here to see an example bill showing where you can find this number. Alternatively, call us toll free on 0508 587 836 and we will be happy to assist.

We will read customers’ meters on a monthly basis provided we have access. If we are unable to read your meter, our contractors will leave a card stating that we had come by and could not read the meter.

You do not have to read your meter yourself. Just Energy will always attempt to read your meter leaving a card so that you know we have been to your property, if we cannot gain access – we will estimate your account as best we can. Feel free to check your invoice and if its incorrect (or you would like it adjusted anyway) call us so we can get this done for you.

First of all, it is important that you do not touch any part of your meter. Each house can have their meter in a different place however the most common places that electricity meters are include on the wall on the outside of your house, inside the front door or near the laundry. Meters are normally located at the point where the power enters your property so look up to see if you can see where the power line comes in from the road.
If you live in an apartment or multi-tenanted building, meters will be grouped with other tenants’ meters.

Yes we will. If your meter is inside the house we might ask for a key so that our meter readers can access the house in the event that you are not home. Should you have an alarm, we will also need that as well.

If you know that your meter is inside the house and you have not provided a key please give us a call on 0508 587 836.

To become our customer, we need you to provide us with certain information. You must tell us promptly if any of this information changes. Information about you will be held and used by us in accordance with the Privacy Act 1993. Under the Privacy Act, you and any other joint customer under this contract may access and request the correction of any of the information we hold under this contract by contacting us. Our contact details are set out under Contact Us.

For all the information on our privacy policy please click here

Probably your spouse first of all. Your landlord and/or next of kin so that if there is an emergency with your power – we have the ability to contact you.

Give us a call, we will ask you a few questions to confirm your identity and then we will be happy to add whomever you wish…it is your account so you have the ‘power’ (so to speak)

An authorised account holder is someone we can speak to on your behalf, they will have access to what the balance is, able to give us reads and can make payments to your account. They cannot close or final your account and they cannot request refunds on your behalf.

A tariff is a pricing structure determined by the meter set up at your property. There are different names for these for the various tariffs across the industry. They usually indicate a time of use (day or night) or control (Uncontrolled, Anytime, Economy).

A controlled meter measures power use for appliances which the local network company can switch off for short periods. These are usually things like hot water heating. This may happen when the demand on their network is high, or when faults or emergencies happen on their network. Usually there is a discounted rate given for this, which is passed onto the customers. Uncontrolled metering means that the local network company is not able to ‘control’ your meter by switching off appliances or the electricity being supplied through the meter.

A day/night meter involves two registers on one meter. One of the registers measures ‘day’ usage and the other measures ‘night’ usage. This can be useful as price rates for electricity consumption during the ‘night’ usage is often lower than during the ‘day’.

A smart meter tracks your energy usage at half hour intervals. Smart meters provide remote readings which can reduce the necessity for estimated reads on meters that are difficult for meter readers to access.

This is the New Zealand Electricity Market and is regulated and overseen by the Electricity Commission. Those companies who generate electricity sell the power to this ‘wholesale’ market and retailers (like Just Energy) and other large industrial users buy their power from it to sell onto customers like you.

No you are not able to have your holiday home on the low user plan. You are only able to have your primary residence on a low user plan.

Postal address:
PO Box 10044, Dominion Road, Auckland 1446, New Zealand
Telephone:
0508 JUST ENERGY (0508 587 836)

Email:
Customer.service@justenergy.co.nz