1.   Respect and Integrity

We will always treat you with respect and integrity. You will always be a customer - never a number or a revenue stream.

2.   Sales Practices

We absolutely reject any sales practices which attempt to win or retain your business through deception, exaggeration or misleading practices. These will never be part of the way we do business.

3.   Pricing

We will always offer our best possible price and if we don’t think you’re set up on the best plan relative to your circumstances and usage, we’ll tell you.

4.   Your Rights

We will always keep you fully informed of your rights as a Just Energy customer and our obligations as your Energy Retailer.

5.   Honesty and Transparency

We will always be open, honest and transparent. If we make a mistake we will face up to our actions and put right our error.

6.   Respect for your Choices

We will respect your right to choose your energy provider. In the unlikely event that you ever choose to leave us, we will always operate within the standards and practices of the industry to facilitate your switch.

7.   Our Responsibilities

We will always treat your custom, and the faith you have placed in us, as a privilege and a solemn responsibility.

8.   Feedback

If you feel we have breached this code or have any other concerns please contact us on 0508 587 836 or email us at codeofethics@justenergy.co.nz